Author Archives: BIR Journal

Back to Basics?

Another of the issues we look into in December’s BIR is the challenges around the effective implementation of policy, why it is so important and what the solutions may look like.  On reviewing the subject I discovered that poor implementation of policy was not specific to any one sector, the same challenges faced everyone.  Of particular interest was an Oracle sponsored Economist Intelligence Unit report – Enabling Efficient Policy Implementation (2010).  The research investigated both the challenges and opportunities faced by organisations today and discovered that poor implementation of policy could be catastrophic for organisations leading to law suits, prosecution or fines, however these consequences did not affect greatly how policy was created, communicated and implemented. 
We have seen the consequences of poor information security policy implementation first hand with most weeks having a new incident reported in the news.  The latest story to hit the headlines being the security breach at British Gas but perhaps the biggest story was that of TalkTalk.   This illustrates the close link between IT security policy and information security policy but also the lack of clear standards on what levels of security are needed for different types of information held (http://www.theguardian.com/technology/2015/oct/23/talktalk-criticised-for-poor-security-and-handling-of-hack-attack ).
There is a definite need to be proactive in policy implementation, from first stage communications to effective monitoring, all of which needs to be properly resourced, a challenge indeed in many of todays leaner organisations.  Challenge, yes, but highly important as nicely stated in the EIU report, “policy cannot enact itself”!
But then if resourcing is important so is the need for effective ways to ensure those affected by the policy see the importance of it and adhere to it.  Well yes of course but this seems to be easier said than done.

At the start of our exploration of this area two of our articles look at policy this time, considering the need for information security management and the importance for information asset management.  Read more in December’s issue and follow us on this subject throughout 2016.

On the brink of a digital doomsday?

A couple of weeks ago the Daily Telegraph reported the threat of an emerging information dark age (http://www.telegraph.co.uk/news/science/science-news/11922192/Vital-information-could-be-lost-in-digital-dark-age-warns-professor.html). According to Professor David Garner, former president of the Royal Society for Chemistry, technological obsolescence endangers the future of digital information, and underlines the necessity of paper back-ups. Professor Garner cited the BBC’s Digital Domesday project from 1986 as an example of digital obsolescence.
On the brink of a digital domesday
You could be forgiven for experiencing a vague sense of deja vu on reading the above. It is an article that could have been published any time since over the past twenty years. Indeed, the specific example of the BBC Digital Domesday has almost become a cliché of such concerns. While I don’t want to suggest that no challenges remain, the Digital Domesday happens to be a really bad example of the problem of digital preservation, and bad in precisely the right way to highlight why the problem isn’t quite as catastrophic as it may appear.
The attraction of the example derives from the contrast between the vellum of the surviving copies of the original Domesday book, and the laser disk of the 1980s equivalent. But this association with an important historical artifact confers a spurious significance on the digital Domesday. In fact the BBC project has no great historical value and is somewhat of a cultural curiosity.
More importantly, the BBC Digital Domesday is a bad example of the issues associated with digital Domesday because many of the reasons for its rapid obsolescence to do not apply to much digital information today. It was obsolete almost before it was complete because of a unfortunate technological framework -– the laser video disk which was already virtually obsolete outside of educational contexts, and the unsuccessful BBC Master Computer. This tied the data to both its storage medium, and to its proprietary computing environment. The 1980s witnessed a clash of competing proprietary systems and standards in the micro computer marketplace, but this is a situation which has now all but disappeared. In place we have a suite of agreed and open standards and data formats which not only function in principle, but underpin contemporary digital architecture in a real and largely profitable way. And despite the anxieties of Zittrain (The Future of the Internet, 2008) about tethered devices, open systems and standard and generative computing devices are winning the battle.
Finally it is a bad example of an emerging dark age because the digital Domesday project has not been lost. It never really was. You can access it right now at: http://www.bbc.co.uk/history/domesday. If anything it is a very good example of how robust digital data really is. 
This is not to imply that digital information provides no preservation issues. The best format for created archival record is still paper (especially in those legal related contexts where records are required essentially in perpetuity).  But while this is still best practice, it has to be recognized that it is a defensive position relating to best practice for future archival purposes, and does not reflect the probable future survival of most digital information current in existence. We are on the brink of an age of limitless and virtually cost free storage where the default position will be to migrate and retain data precisely because of the potential future commercial and cultural value of that information which can never be precisely estimated in advance.
What remains however is the problem of data migration and intellectual property rights. It is still the case that information systems do not talk to one another as politely as we might like. Or often at all. This is not a problem that can be overcome with standards and agreements, because the semantic structure of data sets is a significant part of their meaning, and can never be entirely standardised. More importantly, intellectual property prevents automatic archiving of materials In February, Vint Cerf raised this issue, and (http://www.theguardian.com/technology/2015/feb/13/google-boss-warns-forgotten-century-email-photos-vint-cerf) suggesting that:
“the rights of preservation might need to be incorporated into our thinking about things like copyright and patents and licensing. We’re talking about preserving them for hundreds to thousands of years.”

Cerf also suggested a way to manage data migration issues: “the solution” he suggested “is to take an X-ray snapshot of the content and the application and the operating system together, with a description of the machine that it runs on, and preserve that for long periods of time. And that digital snapshot will recreate the past in the future” (http://www.bbc.co.uk/news/science-environment-31450389). This is an example of using software emulation techniques in digital preservation, widely discussed.

This all comes to mind as we’re preparing December’s issue of Business Information Review (http://bir.sagepub.com), with an interesting article on data migration from legacy information systems, and suggestions for proposed ways of managing the issue.

Luke Tredinnick

Business Information Review has new editors!

We are delighted to announce the appointment of the new editors of Business Information Review.  They are Luke Tredinnick and Claire Laybats.
Luke is a Senior Lecturer in Information Management at London Metropolitan University and Course Leader for the BSc Media & Communications. He has taught in the fields of information and knowledge management, and written numerous books and articles addressing intranet management, information management and digital technologies. Prior to joining the HE sector, he worked as librarian and intranet content manager for a financial services and accounting firm.
Claire is Head of Information and Knowledge consultancy at TFPL.  Claire has worked for TFPL for over ten years in the information and knowledge management field working in recruitment, then heading up training and events before moving into her current role in September 2013.  She has been involved in and led key pieces of research into skills development in the information profession and has worked actively on consulting projects with clients in both the corporate and public sector nationally and internationally.

Claire and Luke will be ‘official editors’ for the September 2015 issue onwards.  However they are already working with us to ensure the handover of the journal is as smooth as possible.

High risk in the cloud

The latest European Cloud Adoption and Risk Report surveyed approximately 1.6 million cloud users.  It discovered that the average number of cloud services used by the average company has increased by 23% in 2014.

The report found that fewer than 10% of these services meet the ‘most stringent’ security requirements while 74% of clouds services used by European firms do not meet the EU’s Data Protection Directive’s regulations.

A key challenge is that employees are using services without the express knowledge or support of their IT departments.  This trend to ‘Shadow IT’ services poses enormous security risks to businesses. 

In one case highlighted by the report one single employee uploaded over 17GB of sensitive data to 71 high risk cloud services over three months.

Scott Brown joins BIR Editorial Board

We are delighted to announce that Scott Brown has joined our Editorial Board.  He joins Martin Ainsworth, Anthony Capstick, Steve Dale, Ceri Hughes, Penny Leach, Mary Peterson and Gillian Ragsdell. 
Scott Brown is Owner of Social Information Group, an independent information practice focused on the effective use of social tools for sharing and finding information. He has over 20 years of experience across corporate settings, public and academic libraries, as well as consulting and coaching work. He has presented at a multitude of information industry conferences, and has authored books, reports, papers and articles. He is adjunct faculty at San Jose State University in California. He received his library degree from San Jose State University in California in 1999, and holds a Masters in Counseling from Regis University in Colorado.
He is well known to readers of BIR, having written three articles for us since we joined as Editors. 
  • Mobile apps: Which ones really matter to the information professional?, Scott Brown, Business Information Review, December 2012; vol. 29, 4: pp. 231-237.
  • Coping with information obesity: A diet for information professionals, Scott Brown, Business Information Review, September 2012; vol. 29, 3: pp. 168-173.
  • Social media for company research: A few of the best tools, Scott Brown,  Business Information Review, September 2011; vol. 28, 3: pp. 163-174

Leeds Central Library launches new Business & IP Centre

The new service will provide free support and advice to entrepreneurs and small business owners.
Following a successful pilot in Newcastle, Leeds is the second city to open its Business and IP Centre.  There are plans to open similar services in Birmingham, Manchester, Liverpool and Sheffield over the next year.
Services on offer include access to resources and information on running a business, workshops and advice sessions.

More information:  The British Library

BIR Best Paper Prize – Congratulations to Chris Rivinus

We are delighted to announce that the winner of the Business Information Review Best Paper Prize is Chris Rivinus. 

His article ‘IT project prioritization: A practical application of knowledge management principles’ appeared in our December 2013 issue and was voted the best paper of 2013 by the Editors and members of the Editorial Advisory Board. 

Chris works for Tullow Oil, a London-based independent oil and gas exploration and production company which regularly wins awards for its innovative approach to problem solving. Tullow’s CIO recently challenged his team to develop an approach to devolve control of IT project prioritisation to non-IT leaders within the company.

Chris’s article explains the approach developed and how it is working to keep the business’s IT strategy aligned with Tullow’s entrepreneurial spirit and commitment to collaborative decision making. 

To celebrate the Prize SAGE is making the article freely available – simply follow this link.

An announcement about our Editorial Advisory Board

Veronica Kennard retires; several new members join

Following Veronica’s retirement as Director of Information at Rothschild, she has decided to retire from the Editorial Board.  We would like to take this opportunity to thank her for her involvement with BIR over many years and to wish her well for the future.  Veronica ran the information department at Rothschild from 1991 till the end of 2013 and was acknowledged as a leading information professional in the Finance sector.  Business information has been her focus since her postgraduate diploma in Information Science gained at City University.  Her breadth of experience at the London Business School and in the corporate sector with Bain and Company and Goldman Sachs gave her a unique perspective on the content direction and the range of topics that we cover and we truly appreciate her contribution.     

We are delighted to welcome the following people to our Editorial Advisory Board Team:

  • Steve Dale (Collabor8now)
  • Ceri Hughes (KPMG)
  • Mary Peterson (South Australia Health Library Service
  • Stephen Phillips (Morgan Stanley)
  • Gillian Ragsdell (Loughborough University)

They join our existing Board members Martin Ainsworth, Anthony Capstick and Penny Leach and our colleague Allan Foster (who writes our regular Initiatives column as well as the annual Survey.

We look forward to working with all of them this year.

Connectivity deficit costs UK £30 billion a year




According to research undertaken by O2 and the Centre for Economic and Business Research, British business is paying a high price for poor connectivity.

A survey of 1000 middle managers found that:

·         80% of administrative staff don’t have remote access to key business systems
·         Improved connectivity could save each employee up to 127 hours of travel per year

The report states that organisations should work hard to improve connectivity to:

·         Eradicate needless journeys
·         Provide better access to information ‘anywhere’ to enable employees to make better use of time and increase productivity
·         Improve the efficiency of meetings, in particular saving workers over 50 hours a year in wasted follow up activities
·         Improve customer service and increase sales with real-time information.

More on the O2 website.

IT project prioritisation – a practical application of knowledge management principles

What happens when you devolve IT project prioritisation to non-IT business leaders?

Tullow Oil, a leading independent oil and gas exploration and production group, did just that.  The approach reflected its commitment to collaborative decision making.

Chris Rivinus describes how Tullow Oil made this approach work in his article in the December 2013 issue of Business Information Review.  Astonishingly, they devised a system which enabled 15 very busy people, with diverse backgrounds, based in different continents, to reach decisions on projects even if they had little technical expertise.  And they do this in an hour a month!

The article describes the processes and templates used and describes the guiding principles that make the approach work, including:

  • Snap-shot decision making
  • Trust their gut
  • Simplicity
  • Visualise with data and text detail as backup

IT project prioritization: A practical application of knowledge management principles.  Chris Rivinus, Tullow Oil UK, Business Information Review 2013 30(4) 196-203