Our March issue contains a number of papers with the general theme of looking at the effects of technology on information and knowledge management. Hal Kirkwood returns to look at how artificial intelligence (AI) is affecting information professionals and their job roles. Delphine Phillips and Mark West from Integreon look at the future of Business Information Services (BIS) within the financial services sector and the effects of technology and other internal and external environmental factors in that area. We also see a contribution from Gabriela Labres Mallmann, a PhD student at the School of Management, UFRGS, considering the influences of Shadow IT on knowledge sharing. Here is a short overview of each of the papers in this issue.
- The Current State of Artificial Intelligence and the Information Profession: Or Do Librarian Droids Dream of Electric Books? – Prof Hal P Kirkwood, Purdue University.
Hal begins by observing that while there has been an increasing interest in AI in the last 12 months, there has been 100% increase in the use of the terms AI and librarians. AI as a technology is fast moving from science fiction to reality with the rising popularity of voice-activated tools such as Siri to the developing use of self-driving cars and even a self-operating grocery store! His article, unlike others, is not a review of the good and bad sides of using AI, but about considering how the technology is developed and its psychological impacts. A lot goes into the development of the technology, it is not created as ‘all knowing’. It requires a lot of human interaction and consideration to develop the algorithms, providing ‘good’ and ‘relevant’ information and data to the AI tool in order for it to provide an effective service. It still also requires ‘policing’ to ensure that information it provides is accurate and relevant which still requires human interaction. His article also reviews what is being done around the world to consider the impact of AI and ensuring that it is used for the greater good rather than creating a negative impact on people and society at large.
- Exploring the Future of Business Information Services in the Financial Sector – Delphine Phillips, Knowledge Solutions Manager, Integreon, and Mark West, Operations Director, Knowledge and BIS, Integreon.
Delphine and Mark have conducted a highly interesting research study on the role of BIS within financial services and its future in light of changing internal and external environmental factors. Their research is gathered from global investment banks and equity houses and considers the role technology is playing in the development of the BIS of the future. They review different operating models, how these are affected by internal and external changes and look at future drivers and future scope developments. They also consider the influence of knowledge management services on BIS, how they link and interact.
- The Influence of Shadow IT Usage on Knowledge Sharing: An Exploratory Study with IT Users – Gabriela Labres Mallmann, PhD student at the School of Management, UFRGS.
Gabriela presents a new look at knowledge sharing from the point of view of ‘Shadow IT’ (software and hardware not authorized by IT departments) and its effects on knowledge sharing. The research is gathered from a series of interviews with IT users looking at how they share knowledge and information, why they share it in this way and considerations for managing risk for the future.
- Knowledge Management Process Arrangements and Their Impact on Innovation – Eduardo Kunzel Teixeira and Mirian Oliveira of PUCRS, Rio Grande do Sul, Brazil, and Carla Maria Marques Curado of ISEG-UL, Lisboa, Portugal.
Moving away from technology and focusing more on process, this paper discusses the impact knowledge management process (KMP) has on facilitating innovation. The authors look at how different processes and different combinations of processes can affect innovation. Their conclusions, overviews in the abstract, provide a good taster of the paper itself –
1) it was identified that in general the companies apply balanced KMP arrangements;
2) that the same innovation results can be achieved using different KMP compositions; and
3) that KMP investments tend to reach a maximum effect, beyond which innovation decelerates.
- Out of the Box – Virtual Realities in the Business World
Luke Tredinnick reviews the emergence and current uses of virtual reality technology and considers how it can impact our world. Will it become just another passing fad like 3D television or is it set to be one of the next disruptive technologies on the horizon?
Martin White returns with a review of the latest papers across Sage which could be of interest to you. Highlighted is a paper on the importance of being allowed to make mistakes in order to develop knowledge and innovate. Martin draws from his own background to illustrate the importance of this in the work environment.
Other subjects covered include the use of language and the ability to analyse and use it to consider cultural fit within an organization; considerations for HR and prepping the workplace as the amount of knowledge-led work increases with the working environment becoming more and more complex; AI and human interaction and the development of shared mental models to facilitate future developments; a discussion on the impact of libraries’ ISO standard; and the importance of user interfaces and display of search results in a meaningful way to improve findability. Luke Tredinnick and Claire Laybats
See more online here http://journals.sagepub.com/doi/full/10.1177/0266382118762967