The March 2010 issue of BIR sees the publication of the 20th annual survey of the current state of business information services.
This year’s survey is the result of indepth conversations with 22 information service leaders in manufacturing, business and finance, law, insurance and consultancy and professional services. As always we are truly grateful to those people who shared their experiences, thinking and concerns with us so freely.
The survey reflects the increased scrutiny of the costs and benefits of information services that a tough business environment makes inevitable. The respondents report tough negotiations with vendors as they battle to keep expenditure as low as possible. 85% of the respondents report a downturn in content budget and/or staffing numbers. 20% have outsourced or offshored parts of their information fuction, while more are considering such a move. For the first time, law firms in particular are exploring this option.
The picture isn’t one of universal gloom. Some services are taking the opportunity to focus on developing business critical services and raising their profile. For some, the challenging times are helping them ‘move up the value chain’.
The full text of the Survey is available to download from the Sage website.