Lessons learned from digitising a Knowledge Handbook and more

June’s issue of Business Information Review is now out.  We have a featured article available from Dominique Poole-Avery on the digitisation project of Arup’s Knowledge and Information Handbook that she led.  The article, which can be viewed for free here takes us on a journey through the design and process of taking a hardcopy Knowledge Handbook first designed in 2008 and widely used by the organisation and making it digital.   The handbook was originally designed as a “reference guide to the firm’s KM resources. Its primary goal was to provide practical guidance on the tools and resources we used at Arup to develop, find, and share our knowledge and information.”

The article is full of useful ideas and lessons learned focussing on a user first approach which enabled the team to develop the handbook into a tool could be viewed through different lenses depending on the perspective of the user.  

Also featured in our issue this month is the best paper prize winners for 2021 – Ann Cullen and Patrick S Noonan and their article Who owns and cares about the data? A method for identifying and gathering information for business research investigations.  We also an interesting piece reflecting on the importance and impact of language diversity in global organisations. The theme running through all of our articles in this issue relates to good and best practice that can be considered in other organisations and environments to facilitate knowledge and information management.

For an overview on June’s issue please see our editorial

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